Frequently Asked Questions
1. Systems & Access
Fill-Hub uses a combination of operational and warehouse tools, including ShipStation, Google Sheets,
and CSV-based data management, to oversee inventory visibility, order processing, and shipment
execution.
No, cients are provided operational visibility through shared reports rather than direct access to a
WMS.
2. Inventory Visibility & Reporting
How is inventory reported to clients?
The report includes quantities received, quantities shipped, and current on-hand inventory levels for all
active SKUs.
3. Sales Channel Integrations
Fill-Hub supports Shopify, Amazon, and other online sales channels, as long as order and inventory data
are centralized through an integration platform such as Veeqo or an equivalent system.
Integration setup typically takes 1–3 business days, depending on how quickly the client provides
credentials, SKU information, and the required permissions.
4. Inventory Receiving & Setup
All inbound inventory is received, inspected, and photographed for internal verification and
recordkeeping.
When necessary, Fill-Hub assigns internal SKUs for tracking and operational purposes.
Inventory is available for fulfillment only after physical receipt, verification, and system confirmation are
complete.
Standard inventory setup typically requires 1–3 business days after receipt.
5. Order Fulfillment & Shippin
Orders received before the daily cutoff are processed the same day or on the next business day.
Orders received after the cutoff are processed on the following business day.
Yes, custom kitting, bundling, or assembly services are available upon written approval and are subject
to agreed-upon lead times.
6. Amazon Shipments & ASNs
Yes, upon request, Fill-Hub can create bundled SKUs and generate Amazon-compliant ASNs.
Yes, clients may choose to provide completed ASNs and bundle configurations for execution.
7. Communication & Requests
Day-to-day operational communication is managed through a shared group chat monitored Monday
through Friday, from 9:00 AM to 5:00 PM (local business hours). Formal requests and follow-ups may
also be submitted via email at team@fill-hub.com.
All custom requests, including FBA label creation or specific label size requirements, must be submitted
in writing through the group chat or email.
8. Reporting & Operational Visibility
Fill-Hub provides inventory, inbound, outbound, and fulfillment reports.
Reports are shared through customized private Google Sheets created specifically for each client.
9. Internal Operations
Fill-Hub manages receiving, inspection, internal SKU assignment, put-away, picking, packing, shipping,
exception handling, and daily inventory reconciliation in accordance with internal standard operating
procedures.
10. Billing & Invoicing
Billing is issued on a monthly basis.
Invoices are generally issued within 5–10 business days following month-end.
Yes, all invoices include supporting documentation to validate services rendered.
11. Pre-Contract & Facility Operations
Yes, but pre-contract operations require written authorization.
Yes, early system setup and limited inbound testing are strongly recommended to minimize delays once
operations begin.
12. Client Responsibilities (Inbound Coordination)
Clients are responsible for complying with product specifications, following supplier recommendations,
and coordinating inbound shipments in advance to support dock scheduling, labor planning, and
system readiness